Frequently Asked Questions

Q: Do I have to pay for photos on photo day?
A: Yes, payment is required on photo day. Your coach/instructor should be passing out blank order forms for you 1-2 weeks prior to photo day. You should complete this and bring it with payment enclosed on photo day to place an order.

Q: Can I get all of my children in the same photo?
A: Of course! We love sibling shots - just inform our staff on site of your wish. Please note that if you intend to have your children photographed individually as well, a separate form will need to be completed for each.

Q: Can I pay with one check for all my children?
A: Ideally, no. It's very difficult to reconcile payments after the event - so we prefer if you enclose a separate payment in each order form. This will prevent us from accidentally sending you an invoice.

Q: What methods of payment do you accept?
A: F8 Images accepts cash, check and credit cards. Cash and check should be enclosed and sealed in the form. Credit card info. is entered right on the form itself. Please note F8 Images employees CANNOT PROVIDE CHANGE on-site.

Q: What if I have a problem with my order?
A: Our full-time customer service department is here to help Monday-Friday, 9:00a-5:00p! Either call us at 1-800-300-4000, complete and return the full-color 'Bloopers' flyer that will be enclosed with your order.

Q: What's a memory mate?
A: Please visit the product section of our website for pictures and descriptions of all our exciting products.

Q: I can't make my team's scheduled photo time; can I come early for an individual?
A: Sure, come at any time if all you're getting is the individual shot. Simply inform our staff on-site of your situation.

Q: Can I wait to see if I like the photo before placing an order?
A: Unfortunately no. We work on a pre-pay basis traditionally, and you need to place an order and make payment first. However all work comes with a 100% satisfaction guarantee, so if you're unhappy you'll receive a refund or re-shoot at your request.